Kodwen

Support

Get help with Kodwen

Write to us and a person answers, usually within one working day. A good report gets fixed faster — here is what helps.

Email support

Bugs, account and billing questions, feature requests: one address for every Kodwen app.

Email support@codai.ro

What to include in a bug report

  • Which app and its version (desktop, Android, Wear OS, VS Code extension or web).
  • Your operating system and version (for example Windows 11 24H2, Android 15).
  • The steps that lead to the problem, what you expected and what happened instead.
  • A screenshot or short screen recording, if the problem is visible.
  • Version and diagnostic details from the app (see below). Remove anything you would rather not share.

Which address to use

All addresses reach a person at Kodwen. Use the one that matches your message so it is handled first time.

support@codai.ro
Help, bugs, billing, refunds, withdrawal, complaints and account deletion
Illegal content or abuse
Abuse and illegal content: use the notice form (Digital Services Act); anyone can report, with or without an account
privacy@codai.ro
Personal data requests (GDPR)
security@codai.ro
Security vulnerabilities (private disclosure)
hello@codai.ro
Press, partners and authorities (DSA single point of contact)

Where to find version and diagnostics

  • Desktop (Windows, Linux)

    Help → About shows the version, build and runtime details; Copy puts them on the clipboard as one block you can paste into your email.

  • Android and Wear OS

    Settings → About shows the version and the build (Google Play or APK). Help → Send feedback attaches the version for you.

  • VS Code extension

    The version is on the Extensions view. View → Output, then pick "Kodwen" in the list: copy the lines around the error.

  • Web app and API

    Tell us the page or endpoint, the time (with time zone) and the request ID from the error response, if there is one.

Before you write