Digital Services Act (DSA)

01Single point of contact (Articles 11 and 12)

Provider: Interactive Media Solutions S.R.L. (IMS SRL), CUI 37237457, Reg. Com. J18/241/2017, Str. 23 August nr. 1B, Et. 1, Ap. 8, Târgu Jiu, jud. Gorj, România.

Member State authorities, the European Commission, the European Board for Digital Services and users of the Service can contact us directly and rapidly at hello@codai.ro (phone +40755667632). We accept messages in Romanian and English. We have no legal representative outside the EU because we are established in Romania.

02What content we host

Kodwen is an intermediary service that stores information provided by users (a hosting service). Almost all of it is visible only to the account that created it. Content becomes accessible to others only when a user shares it:

• Transcript share links (hub.codai.ro/t/<token>): read-only transcript text, speaker names, summary and insights, for anyone with the link, until it expires or the owner revokes it. Never audio or account details. Not indexed by search engines.
• Kodwen Studio links (hub.codai.ro/s/<token> to view, hub.codai.ro/r/<token> to review): a read-only preview of a creative and, on review links, comments, display names and approvals written by the people invited, for anyone with the link, until it expires or the owner revokes it; a view link may let signed-in users remix the creative into their own account. Never account details. Not indexed by search engines.
• Shared sessions (a share link or token on an agent session): the conversation and tool steps, for the people or link holders the owner shared it with.
• Referral landing pages (codai.ro/r/<username>): only the public username the user chose.

We do not operate an online platform that disseminates content to the public at large: share links are private by default, unlisted and controlled by their owner.

03Reporting illegal content (Article 16)

Use the notice form at codai.ro/report-abuse, or send a notice to hello@codai.ro with the subject "DSA notice". The form gives you a reference number at once. To be processed, a notice should contain:

• why you consider the content illegal (a sufficiently substantiated explanation);
• the exact location — the full share URL (for example hub.codai.ro/t/…, hub.codai.ro/s/… or hub.codai.ro/r/…), and for a comment its text and author name, or the session share link;
• your name and e-mail address (not required for notices about child sexual abuse material);
• a statement that you believe in good faith that the information in the notice is accurate and complete.

We confirm receipt without undue delay, review the notice diligently and objectively, and tell you our decision and whether you can challenge it. We do not use automated means to decide on notices.

Voice or likeness used without consent: if content made with Kodwen uses your voice or likeness without your consent, send a notice with the subject "DSA notice — voice/likeness" and the share link, or use the voice-revocation form at hub.codai.ro/voice-revocation (it also works if you do not have a Kodwen account). We prioritise these notices, suspend the content and the custom voice concerned while we review, and tell you our decision.

04Statement of reasons and complaints (Article 17)

If we disable a share link, remove content or suspend an account because content is illegal or breaks our Terms or Acceptable Use Policy, we tell the affected user the decision, the facts and the legal or contractual ground, and how to contest it — unless the content is deceptive high-volume commercial content or a law or authority prevents us. You can contest any decision by replying to that message or writing to the contact above; a person reviews every appeal. You also keep the right to go to court.

Where we become aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of persons has taken place, is taking place or is likely to take place, we inform the competent authorities (Article 18).

05Micro and small enterprise exemption

IMS SRL is a micro-enterprise. Under Article 19 DSA, the additional obligations for online platforms (Section 3 of Chapter III, including internal complaint-handling systems, trusted flaggers and transparency reports under Article 24) do not apply to us; under Article 15(2) we are also not required to publish annual transparency reports. We will tell users and the Digital Services Coordinator if that status changes. In Romania the Digital Services Coordinator is ANCOM (ancom.ro).